Customer Success Manager

About the Role

Be the voice of our customers! Help enterprise clients maximize value from our platform while driving retention and expansion.

Key Responsibilities

• Manage a portfolio of 50+ enterprise accounts
• Conduct quarterly business reviews
• Identify upsell and expansion opportunities
• Resolve customer issues and escalations
• Advocate for customer needs internally

Requirements

• 3+ years in customer success or account management
• Experience with SaaS products
• Strong relationship-building skills
• Data-driven approach to customer health
• CRM experience (Salesforce, HubSpot)

Benefits & Perks

• Commission on renewals and upsells
• Health and wellness benefits
• Paid parental leave
• Ski pass reimbursement
• Friday half-days in summer